Description
eesel AI connects your WooCommerce store to your eesel AI customer support agent. Once connected, the agent can look up orders to answer “where’s my order?” questions, and it asks you before it changes anything.
Setup takes a few minutes and needs no API keys and no code. Install and activate the plugin, sign in to eesel and pick your agent.
What it does
- Looks up orders. Connect your store and the AI customer support agent can answer “where’s my order?” questions from your WooCommerce orders.
- Keeps you in control. Refunds and order status changes are held for your approval before they run.
- Coming soon: a storefront chat bubble. Connecting doesn’t add a chat bubble to your store yet.
How it works
- Connect eesel. When you activate the plugin, it takes you straight to eesel to sign in and pick an agent. You can also start this any time with Connect eesel on the eesel AI page.
- Approve in WooCommerce. WooCommerce then shows its own approval screen. When you approve, WooCommerce sends the access straight to eesel, so you never copy API keys and the plugin never sees them. If the screen doesn’t open, click Connect your store on the eesel AI page.
Requirements
- An eesel account (sign up at eesel.ai).
- WooCommerce 7.0 or later.
- To connect your store: pretty permalinks (Settings Permalinks) and HTTPS. The settings page tells you if either is missing.
External services
This plugin connects your site to eesel AI, a third-party service. It doesn’t work without an eesel account.
- eesel API (oracle.eesel.app). When you activate the plugin, or click Connect eesel, the plugin registers your site with eesel and receives a workspace token for your eesel workspace and chosen agent. It sends your site’s URL and a random secret that proves the site is yours. It also checks your agent’s public name to show on the settings page.
- eesel sign-in (dashboard.eesel.ai). Your browser is sent here to sign in and pick an agent.
- WooCommerce store access. When you click Connect your store and approve on WooCommerce’s screen, WooCommerce sends store API keys directly to eesel, so the agent can look up orders. The plugin never handles the keys.
- Chat bubble (cdn.eesel.ai). Only if a storefront chat bubble is set up for your store, the plugin loads eesel’s chat widget from cdn.eesel.ai, and shoppers’ chat messages are sent to eesel to be answered. Connecting doesn’t set one up.
eesel’s terms of service and privacy policy.
Screenshots
Installation
- Install and activate the plugin from Plugins Add New.
- You’re taken to eesel: sign in and pick an agent. (If you skip it, open the eesel AI menu and click Connect eesel.)
- Approve on WooCommerce’s screen.
FAQ
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Do I need an eesel account?
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Yes. The plugin connects your store to an eesel agent. You can sign up at eesel.ai.
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Do I need to copy API keys?
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No. You approve access on WooCommerce’s own screen, and WooCommerce sends it straight to eesel. The plugin never sees the keys.
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Can the AI agent change orders on its own?
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No. It can look up orders, but refunds and order status changes are held for your approval before they run.
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Does it add a chat bubble to my store?
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Not yet. Connecting gives your eesel agent access to your orders. A storefront chat bubble is coming in a later release.
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Where do I manage the agent?
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In your eesel dashboard. The settings page has a Manage in eesel dashboard link once your store is connected.
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What happens if I delete the plugin?
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Everything the plugin stored on your site is removed, including its connection to eesel.
Reviews
There are no reviews for this plugin.
Contributors & Developers
“eesel AI – AI Chatbot & Customer Support Agent for WooCommerce” is open source software. The following people have contributed to this plugin.
Contributors
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Interested in development?
Browse the code, check out the SVN repository, or subscribe to the development log by RSS.
Changelog
0.1.3
- Activating the plugin now takes you straight to eesel to sign in and pick an agent, without a separate Connect eesel click.
0.1.2
- After you activate the plugin, it opens the eesel AI page so you can click Connect eesel straight away.
- The description now matches what connecting does today: it doesn’t add a storefront chat bubble.
0.1.1
- Fix connecting a store: the plugin now completes the sign-in handshake correctly, so new stores can connect.
- Chat bubble settings are now managed from the eesel dashboard.
0.1.0
- Initial release.
- Connect a store to an eesel workspace and agent: sign in once, no API keys.
- Connect your store through WooCommerce’s own approval screen, so the agent can look up orders. Refunds and status changes are held for your approval.
- Storefront chat bubble: answers shoppers from your knowledge. On by default, can be turned off in settings.